Refund Policy

Every KovaPDF tool can be used on the Free plan, so you can try everything before you pay for anything. Pro, Team and Business are for people who use KovaPDF often and want it without limits. Because you can test the tools first, we keep our refund terms simple and fair.

If you start a new Pro, Team or Business subscription and it is not right for you, write to us within 14 days of your first payment and we will refund that payment in full. This applies to monthly and yearly plans.

The 14-day refund is available once per customer, on the first payment of a new subscription.

You can cancel whenever you like from your account. Your plan stays active until the end of the period you have already paid for, so you keep every Pro, Team or Business feature until then, and you will not be charged again.

We do not refund the unused part of a month or year after cancelling, but you never lose the time you paid for.

On Team plans, removing seats takes effect when the plan renews. Seats are not refunded, except within the first 14 days or if they were bought by mistake.

Subscriptions renew automatically so your work is never interrupted. Before a yearly plan renews, we send you a reminder by email, giving you time to cancel or change plan.

Renewal payments are not normally refunded. If a renewal happened by mistake, tell us within 3 days of the charge, and if the plan has not been used since it renewed, we will refund it.

Whatever the timing, we refund or credit you when the problem is on our side:

• you were charged twice for the same thing;
• you were charged the wrong amount, or after you had cancelled;
• the service was unavailable for a long period and you could not use what you paid for.

Send an email to [email protected] from the address on your account, or use the contact page. Tell us the email you signed up with and, if you have it, your order number. We aim to reply within two working days.

Approved refunds go back to the card or account you paid with. Depending on your bank, it can take 5 to 10 working days to appear.

Our orders are processed by Lemon Squeezy, our online reseller and merchant of record, which also handles sales tax and invoices. Refunds are issued through them, and their checkout terms apply to your purchase as well as this policy.

We may decline a refund when the policy is being misused, for example repeated purchases made only to claim refunds, or a plan used heavily and then refunded.

If something is wrong with a payment, please talk to us first. We would much rather fix it with you than through a chargeback with your bank, and it is usually faster too.

This policy does not affect any rights you have under the consumer laws of your country. Where the law gives you more than this page does, the law applies. See also our Terms of Use.